Game support
Find answers about the board, your settings, or your best score. If something goes wrong, tell us what happened.
Include your device, operating-system version, Block Puzzle version, and the steps that led to the problem. A screenshot can help.
support@novidoc.comQuick answers
Keep passwords, payment details, and other sensitive information out of support messages.
Tap the board to rotate a piece. Drag left or right to move it, and swipe down to bring it down faster. In the updated controls, a fast downward swipe drops the piece straight to its landing position. Complete horizontal lines to clear them and earn points.
Use the pause button during a game. Choose Continue to return to your run, Restart to begin a fresh game, or Home to leave the board. After a game ends, Play Again starts another run.
In versions with the Settings menu, open it from the main menu or pause menu. Adjust sound and music volume, switch vibration on or off, and change Sensitivity. Higher sensitivity makes dragging more responsive. Changes are saved automatically on your device.
On iOS, check your internet connection and sign in to Game Center in your device settings. The app attempts to connect during startup and sends new best scores when the leaderboard is available. You can still play without a successful leaderboard connection. If the problem continues, send us your device and app version.
Your best score and preferences are stored on your device. The app does not provide a NoviDoc cloud-save account or guarantee transfer to another device. Clearing app data or reinstalling may remove your local score. Game Center records are handled separately by Apple.
When shown, open Settings → Privacy options to review the advertising choices available in your region. On iOS, you can also manage tracking permission in Settings → Privacy & Security → Tracking. Advertising choices and diagnostics or analytics settings are separate; see the Privacy Policy for details.
